There is no charge for a lesson canceled with at least two days’ notice before the close of business. You may cancel:
- By email (best) – [email protected]
- By text – 415.340.0970
- By phone – 415.673.3600
- In person with our desk staff (not with your teacher)
| If your lesson is on: | You need to notify the desk by: |
| Monday | Saturday 3:30 pm |
| Tuesday | Anytime on Sunday |
| Wednesday | Monday 8 pm |
| Thursday | Tuesday 8 pm |
| Friday | Wednesday 8 pm |
| Saturday | Thursday 8 pm |
Lessons are ongoing until you tell us you’re stopping. Unless you have specifically scheduled your lessons as one-time lessons, you will remain on your teacher’s schedule until you tell us you want to discontinue, even though your lesson pack may have run out. In order to avoid being charged for a lesson after your pack runs out, we need to hear from you two days before what would be your next scheduled lesson.
A Note on Blue Bear’s Cancellation Policy
For our 4-pack lessons, Blue Bear has the most consumer-friendly cancellation policy of any music school we know: most schools don’t allow cancellations and offer only limited makeups; our4-packs are good for three months. Our discounted 10-packs must be used in 11 weeks, so they are more like other schools and are best for students who can be consistent with lesson attendance.
Expired Lessons
There are no refunds for expired lessons, BUT you can give an expired lesson to a friend or use it as an extra lesson for yourself. What is an “extra lesson”? If you take weekly lessons, an extra lesson is a second lesson in a week. If you take every-other-week lessons, an extra lesson is a lesson during your off-week or a second lesson during your on-week. Nothing else is an “extra lesson.” You may use expired lessons as a gift for someone else whether or not you are scheduled for recurring lessons.
